FAQ's & Shop Policy
Shop Policy
FAQ's
Q: " How long will it take to ship my order? "
A: During restocks it can take anywhere from 2 days to 2 weeks to ship orders all orders, we are a team of two and try our best. We appreciate your patience and understanding!
Q: " I just received my order and something is wrong/missing/etc., what do I do?"
A: Please email tinatbhshop@gmail.com for any questions or concerns regarding orders, we'd be happy to help!
Q: " Do you ship internationally?"
A: Yes! We offer both domestic and international shipping. International shipping prices very on items bought and country.
Q: " Do you accept returns or exchanges? "
A: We currently don't but please email us if you were not happy with your order, we'd love to work something out!
Q: " When will you restock on _____?"
A: We do big restocks 1-2 times a month on popular items but please let us know if you want a certain product! We will make a note of that and order more for next time.
Q: " I pre-ordered something, when can I expect it? "
A: Pins can take anywhere from 1-2 months to be made depending on the quantity and season. Totes take about one month to be made and stickers take 1-2 weeks. Rest assured, we will ship out your product when it is done. If you'd like to see updates for preorders we offer them on our highlights page @tinatbh on Instagram.